Data Retention Policy
Last Updated: March 17, 2026
This Data Retention Policy describes how Tavqler ("we," "us," or "our") collects, stores, and removes personal data and other information associated with your use of our platform and services available at tavqler.com. By using our services, you acknowledge the practices described in this policy.
1. Purpose of This Policy
We retain data only for as long as necessary to fulfill the purposes for which it was collected, to provide and improve our services, to comply with applicable legal obligations, and to resolve disputes or enforce our agreements. This policy establishes clear guidelines for how long different categories of data are kept and how they are securely disposed of when no longer needed.
2. Categories of Data We Retain
2.1 Account and Profile Data
Information you provide when registering an account, such as your name, email address, and profile preferences, is retained for the duration of your active account. If your account is closed or deleted, this data is removed or anonymized within 90 days of the closure date, unless a longer retention period is required by law or legitimate business necessity.
2.2 Course and Learning Activity Data
Records of courses accessed, lessons completed, progress milestones, and learning activity logs are retained while your account remains active. Upon account deletion, course progress records are retained in anonymized form for up to 12 months for aggregate analytics and service improvement purposes, after which they are permanently deleted.
2.3 Payment and Transaction Records
Financial transaction records, including payment confirmations, subscription history, and billing data, are retained for a minimum of 7 years from the date of the transaction. This retention period supports financial auditing, fraud prevention, and compliance with financial recordkeeping obligations. Payment card details are never stored directly on our systems; they are handled by certified third-party payment processors.
2.4 Communications and Support Records
Messages you send to our support team, feedback submissions, and correspondence related to your account are retained for up to 3 years from the date of the last interaction. These records are used to resolve disputes, improve support quality, and maintain an accurate service history.
2.5 Technical and Usage Data
Log files, session data, IP addresses, device information, and behavioral analytics gathered automatically during your use of the platform are retained for up to 13 months. After this period, they are either deleted or aggregated in a form that cannot be linked back to any individual user.
2.6 Cookies and Tracking Data
Data collected through cookies and similar technologies is retained according to the lifespan of each cookie type. Session cookies are deleted when you close your browser. Persistent cookies may remain for up to 12 months depending on their function. You may manage cookie preferences through our cookie settings interface.
3. Retention Triggers and Starting Points
Retention periods are calculated from one of the following starting points depending on the data category:
Date of collection — the moment the data was first received or generated.
Date of last activity — the most recent interaction with your account or use of the service.
Date of account closure — when you or we formally close or deactivate your account.
Date of transaction — for financial and billing records, the date a payment or refund was processed.
4. Extended Retention for Legal and Compliance Purposes
In certain circumstances, we may retain data beyond the standard periods described in this policy. These circumstances include:
Ongoing legal proceedings — if data is relevant to active litigation, arbitration, or regulatory investigation, it will be preserved until the matter is fully resolved.
Legal holds — if we receive a lawful instruction to preserve specific data, we will do so regardless of standard retention schedules.
Regulatory requirements — where applicable rules mandate a specific minimum retention period for certain data types, we will comply with those requirements.
We do not retain data beyond what is reasonably necessary for the above purposes and actively review extended holds to ensure they remain justified.
5. Data Deletion and Anonymization
5.1 Deletion Process
When a retention period expires, data is permanently deleted from our active systems and queued for removal from backup storage within a reasonable technical timeframe, typically not exceeding 90 days from deletion from primary systems.
5.2 Anonymization
Where full deletion is not immediately practicable, or where we wish to retain aggregate insights, we may anonymize data so that it can no longer be associated with any identifiable individual. Anonymized data is not subject to the same retention limits as personal data and may be retained indefinitely for statistical and product improvement purposes.
5.3 Backups
Data present in encrypted backup archives may persist for a short period beyond the deletion date in primary systems. Backups are cycled and overwritten on a rolling schedule, and deleted data will not be restored from backup except where required by a legal obligation.
6. Your Rights Regarding Retained Data
Subject to applicable law and the terms of our Privacy Policy, you may have the right to:
Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where there is no overriding legal basis for continued retention.
Object to processing or request restriction of how your data is used during its retention period.
To exercise any of these rights, please contact us at contact@tavqler.com. We will respond to verified requests within a reasonable timeframe consistent with our Privacy Policy.
7. Data Security During Retention
All retained data is protected through appropriate technical and organizational measures, including encryption at rest and in transit, access controls limiting data to authorized personnel, regular security assessments and audits, and secure deletion methods that render data unrecoverable upon disposal. The level of protection applied is proportionate to the sensitivity of the data and the risks associated with its processing.
8. Third-Party Data Processors
Where we share data with third-party service providers who process data on our behalf, we require those providers to maintain retention and deletion practices consistent with this policy and with applicable data protection standards. Upon termination of a service relationship, third-party processors are required to delete or return any personal data they hold on our behalf.
9. Changes to This Policy
We may update this Data Retention Policy from time to time to reflect changes in our practices, service features, or applicable requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through your registered account or email. Continued use of our services after such changes constitutes your acknowledgment of the revised policy.
10. Contact Us
If you have questions, concerns, or requests related to this Data Retention Policy or the handling of your personal data, please reach out to us through any of the following channels:
Email: contact@tavqler.com
Phone: +380 50 054 13 64
Mailing Address: Akopyana St, Makiivka, Donetsk Oblast, Ukraine, 86100
Website: tavqler.com